Privacy Policy

This Privacy Policy describes how Al-Raqiq (“we”, “us”, or “our”) collects, uses, and protects the personal information you provide when you visit or make a purchase from alraqiq.myshopify.com.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our store or place an order, we may collect the following types of information:

  • Personal identification information: Name, email address, phone number, and delivery address
  • Payment information: Processed securely through our payment providers; we do not store card details
  • Order information: Products purchased, order history, and transaction details
  • Device and usage data: IP address, browser type, pages visited, and time spent on site (collected via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and customer support communications
  • Improve our website, products, and customer experience
  • Send marketing communications, where you have opted in
  • Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our store, including:

  • Shopify (our e-commerce platform)
  • Courier and logistics partners (for order delivery)
  • Payment processors
  • Email and marketing tools

These parties are obligated to keep your information confidential and use it only for the purposes we specify.

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can choose to disable cookies through your browser settings. Please note that doing so may affect the functionality of certain parts of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for a minimum of five years for accounting and legal compliance purposes.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data, subject to legal obligations
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at alraqiqclothing@gmail.com.

7. Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or misuse. Our store is hosted on Shopify, which maintains industry-standard security measures including SSL encryption.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Al-Raqiq Clothing
Email: alraqiqclothing@gmail.com

Effective Date: July 2026